- Investigate complaints (including bill disputes, verifying meter reads, sanitation/trash).
- Prepare requests for services.
- Process utility bills (we have 3 billing cycles and two due dates. Net amount due dates are the thirteenth and twenty-fourth of each month. Cut-off dates are the 23rd by 4:30pm (if net amount is due on the 13th) and 3rd of each month by 4:30pm (if net amount is due on the 24th).
- Maintain a gas/water meter change-out program (meters should be replaced each decade or sooner if we discover a damaged meter or 1,000,000 gallons of water and 1,000,000 cubic feet of gas have gone through the meter, whichever comes first).
- Process applications and collect deposits for services (including turn-on/turn-off and transferring services at existing locations). A $25.00 service charge is required when services are turned on.
IMPORTANT INFORMATION FOR CUSTOMERS WITH PAST DUE BALANCES!!
As decided by the Public Works Committee on May 5th, 2020, beginning June 4th the City of Covington will resume disconnection of gas and water services for unpaid bills. A repayment agreement will be mailed to customers with an outstanding balance or
you can download and print the agreement below. This agreement will need to be signed and returned to the City of Covington before June 4th to avoid disconnection of service. If you have any questions, please contact us at 901-476-9613.
As decided by the Public Works Committee on May 5th, 2020, beginning June 4th the City of Covington will resume disconnection of gas and water services for unpaid bills. A repayment agreement will be mailed to customers with an outstanding balance or
you can download and print the agreement below. This agreement will need to be signed and returned to the City of Covington before June 4th to avoid disconnection of service. If you have any questions, please contact us at 901-476-9613.
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Click below to download the
Repayment Agreement 
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Utilities
- NOTICE: As of July 1, 2015, The City of Covington will no longer send out second notices.
- Click Here for Utility Deposit Fees
- Click Here for information about Level Billing
- Cutoff Policy
Garbage Collection and Curbside Trash Pick Up Schedules
Utility Deposit Fees, Forms, and Applications
A driver's license or other picture id, social security card and rent receipt or closing papers are required to get utilities turned on. If being turned off, you will need a picture id and your social security card.
Applications for turn-on's may be mailed with check. Applications for cut-off may be faxed. A signature is required for either.
We require someone 18 years or older to be at the residence when gas or water is turned on.
Applications for turn-on's may be mailed with check. Applications for cut-off may be faxed. A signature is required for either.
We require someone 18 years or older to be at the residence when gas or water is turned on.
