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CUSTOMER SERVICES DIVISION
The
mission of the Customer Service Department is to provide quality service
for all citizens of the City of Covington and surrounding areas. The
Customer Service Department provides a variety of services and
information to several departments, including local, state and federal.
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Investigate complaints (including bill
disputes, verifying meter reads, sanitation/trash,)
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Prepare requests for services
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Process utility bills (we have 3
billing cycles and two due dates. Net amount due dates are the
thirteenth and twenty-fourth of each month. Cut-off dates are the
20th (if net amount is due on the 13th) and 4th
of each month (if net amount is due on the 24th)
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Maintain a gas/water meter change-out
program (meters should be replaced each decade or sooner if we
discover a damaged meter or 1,000,000 gallons of water and 1,000,000
cubic feet of gas have gone through the meter, whichever comes
first).
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Process applications and collect
deposits for services (including turn-on/turn-off and transferring
services at existing locations). A $10.00 service charge is required
when services are turned on.
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Applications for services may be faxed
to our office (901.476.5056), along with picture ID, verification of
SS# and DL#. Landlords only.
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Applications for service transfers may
be faxed to our office (901.476.5056), along with picture ID,
verification of SS# and DL#.
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Utility Deposits:
Renter: $50.00 (Gas); $20.00 (Water); $20.00 (Sewer);
$10.00 (non-refundable Service Charge).
Total: $100.00
Owner: $10.00 (Gas); $10.00 (Water); $10.00 (Sewer);
$10.00 (non-refundable Service Charge).
Total: $40.00
Olean Anderson
Office Manager
onaderson@covingtontn.com
Utility Deposit Fees,
Forms
and Applications
A driver's license or
other picture id, social security card and rent receipt or closing
papers are required to get utilities turned on. If being
turned off, you will need a picture id and your social security
card.
Applications for
turn-on's may be mailed with check. Applications for cut-off
may be faxed. A signature is required for either.
We require someone 18
years or older to be at the residence when gas or water is turned
on.
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